COVID 19 – Update July

Workshops

Our workshops and MOT station are now up and running, we have still kept our main office shut (and also waiting room) and office staff are working from the recovery depot in Mitchell. This is to maintain social distancing. We are placing additional measures in place to ensure social distancing is maintained.

We would appreciate that customers all call in advanced, we are unable to accept any walk in requests at the moment.

We kindly request:

• If you are looking to book your vehicle in for work please call between 9am & 4pm.
• If possible payments are made over the phone, your MOT test cert will be left in vehicle on collection and invoices can be emailed if preferred.
• Not to approach our staff directly and please respect the social distancing advice.

MOT

Recently the Government announced MOT extensions will not apply to vehicles with an MOT due after 1^st August 2020. This means if your car is due an MOT in AUGUST you will have to get it done, please call us for a booking to ensure you get a test slot. We recommend you maintain your normal scheduled MOT to avoid problems  &  help keep you vehicle roadworthy.

Recovery & Roadside

All Recovery’s and Roadside services are still operating, please do not hesitate to call us on 01872 510890. ETA’s may be longer than usual in some cases.

Vehicle & Property collections from our storage depots must be made by appointment, please call before travelling.

Collection times are between 09:00 to 16:30 Monday to Friday (by appointment)

During this time we are still unable to carry any passengers inside the service vans or recovery trucks. In these cases we advise passengers to try and arrange their own transport home, or alternatively ride in the casualty vehicle as per guidance issued by the institute of vehicle recovery (IVR). https://www.theivrgroup.com/news/covid-19-recovery-industry-protocol

This will help to protect our staff and customers from unnecessary risk associated with the virus